1. Introduction :
Yellow Door Ventures LLC, doing business as Sonny Calls ("we," "us," or "our"), operates an AI-powered companion call service for seniors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and related communications.
We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to Yellow Door Ventures LLC website and governs data collection and usage. By using this website, you consent to the data practices described in this statement.
Collection of your Personal Information
Yellow Door Ventures LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Yellow Door Ventures LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by this website. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.
Yellow Door Ventures LLC encourages you to review the privacy statements of websites you choose to link to from this website so that you can understand how those websites collect and use your information. Yellow Door Ventures LLC is not responsible for the privacy statements or other content on any other websites.
2. Use of your Personal Information :
Yellow Door Ventures LLC collects and uses your personal information to operate the website and deliver the services you have requested. Yellow Door Ventures LLC also uses your personally identifiable information to inform you of other products or services available from Yellow Door Ventures LLC . Yellow Door Ventures LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
3. Non-sharing Clause :
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Use of Cookies :
The website uses "cookies" to help Yellow Door Ventures LLC personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
5. SMS Messaging & Compliance:
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately.
Message Frequency & Content :
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply "HELP" for assistance or contact us at info@sonnycalls.com
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
6. SMS Data Protection Statement :
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
7. Security of your Personal Information :
Yellow Door Ventures LLC secures your personal information from unauthorized access, use or disclosure.
Yellow Door Ventures LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
8. Your Rights & Choices :
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking "unsubscribe" in our emails
- Opt-out of SMS messages by replying "STOP"
- Request information on how we process your data
9. Your Rights & Choices :
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking "unsubscribe" in our emails
- Opt-out of SMS messages by replying "STOP"
- Request information on how we process your data
10. Children's Privacy :
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy :
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us :
If you have questions about this Privacy Policy or our data practices, please contact us at:
Yellow Door Ventures LLC DBA Sonny Calls
Email: info@sonnycalls.com
Phone: 215-237-2361
Address: 502 W 7th Street, Erie, Pennsylvania 16502, United States